V89 Terms & Conditions — Please read before using our services

V89 (operating as "v89.click") is an online gaming and Sports Betting platform providing entertainment services for users in Bangladesh. As used in this document, "v89", "we", and "our" refer to the v89 platform and its operating entity.

"User", "You", and "Member" refer to any individual registered with or using the services of v89. These Terms and Conditions ("Terms") constitute a legally binding agreement between v89 and the user.

V89 offers slots, Live Casino, crash games, Sports Betting, and a range of other gaming services. These terms apply equally to all of them.

To use v89, you must create an account with accurate information. All details provided at registration must be truthful, correct, and up to date.

• Each individual may register only one account. Opening multiple accounts is strictly prohibited.
• Members are solely responsible for keeping their account username and password confidential.
• Accounts may not be transferred or rented to another person.
• The email address and phone number provided at registration must remain active.
• To update your account details, please contact the support team.
• Any suspicious login or unauthorized access must be reported to v89 immediately.

You must be 18 years of age or older to use v89. This platform is strictly prohibited for minors.

V89 may request age verification from any member at any time. In such cases, a copy of a national ID, passport, or driving licence may be required.

• Anyone under the age of 18 is not permitted to register under any circumstances.
• Age verification documents must be submitted within 72 hours of request.
• Withdrawals may be placed on hold until verification is complete.
• Submitting fraudulent documents will result in account termination.

V89 supports deposits and withdrawals via various mobile banking services including bKash, Nagad, and Rocket. All financial transactions are processed in BDT.

• The minimum deposit amount is ৳100 (one hundred BDT).
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals must be made using the same method as the original deposit.
• KYC verification must be completed before making a withdrawal.
• Withdrawals to third-party accounts are strictly prohibited.
• For unusual transactions, v89 may request additional information for verification.
• Withdrawals will be restricted until the bonus wagering requirement has been met.

Bonuses and promotions on v89 are subject to specific conditions. Each bonus carries its own wagering requirements and expiry period.

• Welcome bonuses are for new members only — redeemable once on your first deposit.
• A wagering requirement of 20–30x typically applies before bonus funds can be withdrawn.
• Bonuses are generally valid for 30 days from the date of issue.
• Claiming bonus benefits from multiple accounts is strictly prohibited.
• v89 reserves the right to modify or cancel any bonus offer at any time.
• Bonuses are for personal use only and cannot be transferred to another member.

Every game on v89 operates according to its specific rules. All game outcomes are determined by a certified RNG (Random Number Generator) — completely random and impartial.

• v89 reserves the right to void the relevant round in the event of a technical error during gameplay.
• If a software error results in an incorrect payout, v89 will correct it.
• Any disputes regarding game outcomes must be raised within 48 hours.
• Using automation tools or bots to play games is strictly prohibited.
• If your internet connection drops during a game, the bet will be settled automatically.

The following activities are strictly prohibited on the v89 platform. Any violation may result in immediate account termination.

• Using the platform for money laundering or any other illicit financial activity.
• Attempting to access the system through hacking, phishing, or any other fraudulent means.
• Using bots or automation tools to influence game outcomes.
• Attempting to gain unauthorised access to another member's account or steal their information.
• Operating multiple accounts to abuse bonus offers.
• Fraudulent behaviour or harassment towards other members.
• Attempting to exploit or manipulate any software or system on the platform.

V89 reserves the right to suspend or permanently terminate any member's account under certain circumstances.

• Accounts may be suspended without prior notice in the event of a terms violation.
• If fraud or illegal activity is established, all funds will be forfeited.
• Members may also request to close their own account.
• You will have the opportunity to withdraw any valid balance before your account is closed.
• You have the right to appeal against a suspended account.

V89 is committed to protecting the privacy of its members' personal information. We do not sell or share your data with third parties without your consent.

• All personal data is secured with SSL encryption.
• Payment details are never stored.
• User information may be disclosed to relevant authorities when required by law.
• For our detailed Privacy Policy Privacy Policy Page View.

V89 takes responsible gaming seriously. Gaming should be a source of entertainment — not a cause of financial hardship or personal harm.

• Members may set deposit limits at any time.
• Self-exclusion allows you to take a break ranging from 30 days to a permanent suspension.
• If you suspect a gaming addiction, please contact v89 support.
• For more details Responsible Gaming Page View.

Any dispute between v89 and a member will first be addressed through our support channels.

• All complaints must be submitted within 30 days of the incident.
• v89 will respond to complaints within 14 business days of receipt.
• If a resolution cannot be reached, arbitration through the licensing authority is available.
• RNG logs will be reviewed for any disputes related to game results.

V89 reserves the right to partially or fully update these terms and conditions at any time. Members will be notified via email or through an on-platform notice.

• At least 14 days' advance notice will be given for significant changes.
• Continued use of the service after any changes have been made will be considered acceptance of the updated terms.
• The "Last Updated" date will always be displayed at the top of this page.
• If you do not agree to the updated terms, you must discontinue use of the service.

If you have any questions about these terms and conditions or need assistance, please contact the v89 support team.